Policies
Cancellation policy
At Le Sud, we pour our heart into every cake, baking fresh and designing with care just for you.
All sales are typically final
Generally, once your cake order is placed and confirmed, it's a done deal. That's because we immediately start planning and often sourcing special ingredients or getting creative with design ideas just for your unique cake.
Need to cancel? We get it!
Life happens, and plans can change! If you need to cancel your order, here's how we can help:
Up to 3 days before
If you let us know at least 3 days before your scheduled pickup or delivery date, we can offer a refund.
Partial design work or products purchased
Sometimes, even with 3 days' notice, we might have already started on design elements or purchased special ingredients specifically for your cake. In these cases, we'll refund 75% of your total payment. This helps cover the time and resources we've already invested in making your cake dreams a reality.
To cancel, please contact us
Please give us a shout as soon as possible.