Our policies

To ensure your order is completed to our quality standards:

• Standard cakes require at least 48 hours notice
• Custom cakes require 3–7 days notice, depending on complexity
• Orders are only confirmed once full payment is received

To secure your booking, full payment must be made at the time of ordering. This allows us to allocate ingredients, labour, and schedule time for your cake.

Accepted payment methods:

• Credit/debit cards
• Online payment (via checkout)
• Bank transfer
• Afterpay

Quotes are valid for 7 days unless otherwise stated.

View our detailed cancellation and refund policy.

View our delivery details for Auckland-wide cake delivery.

View our pickup details for collection from our Papatoetoe commercial kitchen.

Le Sud Patisserie uses premium ingredients, including New Zealand butter, real fruit purées, couverture chocolate, and natural flavours.

However, our kitchen handles allergens such as:

• Gluten
• Dairy
• Eggs
• Tree nuts

Please note: While we take great care, trace allergens may still be present.

We take pride in cakes that are moist, delicious, and not overly sweet. If you have any quality concerns:

• Contact us ASAP ideally within 2 hours of receiving your cake
• Provide photos and a description of the issue
• In some cases, we may request the cake be returned for assessment

If the issue is due to our error, we may offer:

• A partial refund
• A full refund
• A replacement cake (depending on the situation)

Cakes are delicate and sensitive to heat, humidity, and movement. To ensure your cake stays perfect:

• Keep refrigerated until serving
• Avoid placing cakes in sunlight or warm cars
• Transport cakes on a flat, level surface
• Buttercream and whipped cream cakes soften quickly in summer — extra care required

Once the cake leaves our store or is delivered successfully, we are not responsible for heat damage or mishandling.

Every cake is handmade by our pastry chefs. While we always aim to deliver a close match to reference photos, variations may occur due to:

• Colours
• Piping style
• Garnishes
• Seasonal ingredients

We will always maintain the same quality and aesthetic standard.

Le Sud Patisserie protects all personal information and order details.

For sensitive orders like gender reveal cakes, only the assigned pastry chef will view the submitted gender information.

We never share your information with third parties.